Support Center

Your AI-powered dog training companion

Frequently Asked Questions

How do I get started with Pup AI?
Simply download the app from the App Store and start chatting with your AI companion. The app uses your Apple ID for authentication. Share photos of your dog, set training goals, and get personalized advice tailored to your pup's needs.
What features are included with my subscription?
Your subscription includes full access to AI chat conversations, personalized training goals and milestone tracking, dog breed scanning and identification, body language analysis, and continuous learning about your dog's unique personality and needs.
How does the AI remember my dog?
Pup AI maintains a memory of your conversations and learns about your dog over time. All this information is stored locally on your device, ensuring your privacy while providing personalized advice based on your dog's history and progress.
Does Pup AI require an internet connection?
Yes, an internet connection is required for AI chat functionality as conversations are processed using Google's AI services. However, your personal data and chat history remain stored locally on your device.
Is my data private and secure?
Absolutely. All your personal data, photos, and chat history are stored only on your device. We don't collect or store any of your information on our servers. Only the AI processing happens in the cloud, and no data is retained after processing.
Can Pup AI replace a real veterinarian or trainer?
No, Pup AI is designed to be a helpful companion and educational tool, not a replacement for professional veterinary care or certified dog training. Always consult with qualified professionals for medical issues or serious behavioral concerns.

Still Need Help?

Our support team is ready to assist you with any questions or issues you may have.

Email: pupaihelp@gmail.com

Response Time: Within 24-48 hours

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